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Hey, thanks for shopping Tootsies. If at any time you have questions or problems, please contact us at tootsies335@aol.com. In order to service you better, we have listed some of our customers most asked questions:
- 1. How long before I receive my shipment? Total
time from date of order to you receiving your shipment should range from 2 to 10 business days, depending on stock availability and whether you have chose ground shipping or expedited shipping.
- 2. What is your return policy? Any unworn merchandize can be returned within 30 days for a full refund or an exchange. You pay the shipping costs to return the item to our warehouse in Midlothian, Virginia. If the item is to be exchanged, we pay the shipping cost to ship the exchanged item back to you. After 30 days, unworn merchandize can only be exchanged.
All packaging of the individual items must be returned in original condition. Items not returned with intact packaging will be subject to a $5 re-packaging fee.
Worn defective merchandize can be returned within 60 days from date of shipment for an exchange. In the 60 day time period, Tootsies will pay the shipping cost to replace a worn defective item. "Defective" is defined as a functional impairment to the use of the product and not a "cosmetic" change in the detailing of the product that doesn't affect its use.
After 60 days from date of shipment and up to 6 months from date of shipment, Tootsies will replace the defective item, as defined above, in the same size as originally ordered, but the customer will have to pay shipping cost to return an item to Tootsies warehouse in Richmond, Va., plus the customer will be charged shipping cost back from Richmond, Va to the customers shipping address.
After 6 months from date of shipment, there is no warranty on any of the items marketed on this web site.
If the item is defective or if you receive the incorrect item, please call us at 1-866-235-0626 and we will arrange to have the items shipped back to our Midlothian, Virginia.
All returns should be addressed to:
Returned Goods Tootsies Stride Rite 13565 Midlothian Tnpk Midlothian, Va 23113
All store credits can be use at any Tootsies stores, which in addition to Tootsies dancewear includes Tootsies Stride Rite our children's shoe store and Tootsies rainwear our toddler's rainwear store.
- 3. Is there sales tax on my purchase? If you live in the state of Virginia, there is a 4.5 percent sales tax on your purchase. There is no sales tax on purchases if you live outside the state of Virginia.
- 4. If I prefer, can I order by phone? Yes. Our telephone number is 1-866-235-0626 and our store hours are Mon-Fri 10 am to 7 pm, Sat 10 am to 6 pm and Sun 1 pm to 5 pm.
- 5. How long should these items fit my child? It is impossible to be exact with this question. Every product page has a recommended purchase size. These recommendations are based on our 17+ years experience in fitting dancewear. Please follow our recommendations and you will obtain the maximum time in these items based on how fast your child grows over the next few months.
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